Customer Satisfaction,Customer Loyalty,Customer Experience,Customer Retention,Voice of the Customer,Member Satisfaction,Member Loyalty,Member Experience,Member Retention,Member Engagement,Member Needs,Employee Satisfaction,Employee Loyalty,Employee Experience,Employee Retention,Net Promoter Score,Customer Value,Strategic Account Management
The customer centric nature of a business enterprise is universal. Regardless of the name it is given – Customer Loyalty, Customer Satisfaction, Voice of the Customer, Customer Experience or Customer Engagement – keeping a finger on the pulse of customers and key stakeholders is fundamental to business success. At the Loyalty Research Center, we work with businesses to stay in tune with their customers, markets & stakeholders. For over fifteen years, our work has ensured organizations stay aligned with customer needs and, more importantly, anticipate changing needs to stay ahead of the curve. Loyalty Research Center is engaged in the Science & Art of measuring and managing relationships to help companies build & implement robust strategies around the needs of those they serve.
"“The Customer Insights provided by Loyalty Research Center were instrumental in shaping our business strategies for growth. After initiating the program for one business unit, we found LRC’s research so compelling and ACTIONABLE, we extended it to other business units within PPG”"
Patrick Kenny, Director of Marketing, PPG Industries Inc