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Download Webinars On Customer Loyalty and Evangelism

Session 1: Defining Customer Loyalty

Session 2: Measuring Customer Loyalty  

Session 3: Analyzing Customer Loyalty

Session 4: Managing Customer Loyalty


Archives of Sessions 1-4

 

Download Association White Paper

Using Member Surveys for Retention

 

 

The Loyalty Research Center

The Loyalty Research Center (LRC) is a division of the consulting firm Keene/Paison & Company. Both organizations focus on research and consulting services to help your company manage strategic relationships.
Aldy Keene

The Loyalty Research Center was established based on the beliefs and experience of the founders, Aldy Keene and Allen Paison. They believed that most customer satisfaction research, loyalty research, employee research, and other stakeholder research, was not being integrated or deployed effectively throughout business organizations; therefore, not creating the change or results our clients require.

Aldy Keene

EXTENSIVE EXPERIENCE & EXPERTISE

The founding principals of The Loyalty Research Center, Aldy Keene and Allen Paison have extensive experience and expertise working with businesses to help them measure and manage stakeholder relationships. Our partners believe in delivering strategic and tactical research as part of developing a stakeholder relationship management program. Our partners work closely with their clients to assure the information is used effectively and that the changes are implemented.

The Loyalty Research Center believes strategic relationships should exist with a number of stakeholder groups, including customers, employees, vendors, legislators, investors, and others. Our company mission is to help our clients understand and manage these stakeholder relationships, using solid research as a foundation for better decisions and action planning within our client's organizations.

Allen Paison

Allen Paison

COMPLETE CUSTOMER SATISFACTION FOR OUR CLIENTS...

We are committed to complete customer satisfaction for our clients. State-of-the-art research methods are used every step of the way - in program design, data collection, analysis, and reporting. We work with you to determine the best methods for your needs. Additionally, a partner will be directly involved and responsible for every client program. Each client gets the best we can offer, every time!

For more information contact:
The Loyalty Research Center
931 East 86th Street, Suite 120
Indianapolis, IN  46240
Tel: (317) 465-1990
Fax: (317) 465-1991
Email: LSeibert@loyaltyresearch.com
web: www.loyaltyresearch.com
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