Loyalty Research Center

Prospecting In Your Existing Space: Know Your Non-Members

When you’re looking to grow your membership numbers in your core market, information is key.  Knowing more about why prospects that align with your model are not currently part of your organization can help focus your growth strategy. In this first part of our two-part series, we cover a few questions you should be asking …

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Three Questions Associations Fail to Answer Before Entering New Regions

When you decide that entering a new geographic region is the next best strategy for growing membership, realize that it is not a short-term, quick-fix strategy to any membership woes, but a long-term investment.  Far too many times we hear associations describing new geographic regions as “low-hanging fruit” in growth strategy discussions.  Just as many …

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Projection: How to map results from a sample onto your customer base

There are two aspects of deep analytics: projection and predictive modeling.  In the video below, we are focusing on projection: So, what is projection?  Projection is taking valuable information from a sample of customers and mapping those results onto the rest of your population. There are two types of variables that you need to start:  …

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Loyalty Learnings #6: Does Your Meeting Have a Content Disconnect?

When you organize a large conference or meeting for your members, you may only get one chance to demonstrate your value and entice members to keep coming year after year.  As meetings tend to be the largest source of non-dues revenue for associations, your association health likely ebbs and flows with the success of your …

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