On Friday, Feb 21, Aldy Keene, President and CEO of Loyalty Research Center, spoke to the group about the importance of listening to customers and adopting customer led and focused business strategies. His presentation was very well received and stimulated and animated discussion amongst practitioners of business strategy.
The value of an enterprise, in large part, is held in its customer base. Loyalty Research Center holds a position of thought leadership in Customer Research. Our work with Private Equity Groups, Investment Banks and Corporate Development teams includes customer due diligence, portfolio development and value tracking and growth services. We deliver smart insights that […]
In this webinar, Aldy Keene, President and CEO of Loyalty Research Center shares his knowledge, experience and ideas on: How do you measure Loyalty? What drives it? How can you change it?
Spinning Straw into Gold: How one private equity firm recognized low customer evaluations as a source of hidden value. Customer research as part of due diligence can provide significant insight into an acquisition target’s strengths and growth potential. As the primary revenue generating asset, the customer base of a Company deserves as much scrutiny, if […]