Welcome to the LRC video miniseries on predictive analytics, a part of our Deep Analytics Solutions. This miniseries consists of three videos: 1. What is it? Why should you use it? 2. How do you do it? 3. How do you use it? How do you use the outcomes that we’ve generated in the second […]
In the association world, there is so much knowledge, expertise, and experience that can be shared among organizations. In connecting our own network of clients and industry partners, our hope is that there is less reinventing of the wheel when it comes to problem solving. Associations have a finite amount of resource, it should not […]
During a merger or acquisition, the diligence process is focused on risk: are there any financial indicators of failure? Companies that go above and beyond in assessing risk go beyond the financials and look at customers to uncover risks and possible opportunities. Several times, we have heard customer interviews are done infrequently at best, or […]
Do you and your team find yourselves in “crisis mode,” tending to customers that defect, seemingly out of nowhere? Is your organization surprised when a customer expresses interest in growing with you? Do account managers spend more time putting out fires than growing accounts? If so, your internal culture may be reactive. Reactive organizations are […]
If you’re a budget-conscious organization and/or are looking for deeper insights from your customers or members, consider virtual focus groups: Our recent work has allowed recent clients to talk to particular customer and member segments across wide geographies. The result is quick, valuable, and actionable information to drive change in their organizations.