LRC Blog

Solutions Spotlight: Member Needs Assessment

Transcript: One of the types of research that we’re frequently approached to develop a proposal for is a Member Needs Assessment.  What we’ve learned over the years is that Member Needs Assessment means a lot of different things to different individuals and organizations.  For some organizations, it’s simply what are the member benefits that our …

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Loyalty Learnings #17: How to Engage Your Retiring Members

Transcript: We’re occasionally asked in Loyalty Research’s Associations Practice, why are you so anti-retired professionals?  Why are you so against investing in our more tenured members?  This couldn’t be further from the truth.  Instead, it’s thinking about it in a different way. Don’t be creating new campaigns, new products, new resources for that particular group …

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Which Type of Advocate Are You?

We’ve seen that association and society members can play various roles when it comes to your advocacy efforts.  However, what kinds of roles can your organization play for your members? There are three different roles that members can expect you to play: as an informer, an influencer, and/or an action-taker.  Some associations are only expected …

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Hotspot: Identifying Trends to Predict Customer Behavior

Imagine you are an umbrella manufacturer with most of your customers distributed across Seattle, New York City, and Los Angeles. In addition to demographic differences, behavioral differences exist as well: the amount of usage of the umbrellas, the preferred designs of the umbrellas, and what they want the umbrellas for. It is likely a one-size-fits-all …

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