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Associations Now article on using loyalty studies for member retention

White Paper:
"Using Member Surveys for Retention"

ExperienceLarry J. Seibert, Ph.D.

LARRY J. SEIBERT, Ph.D.

Larry J. Seibert is a Client Service Manager at the Loyalty Research Center, an organization that specializes in the design, analyses and management of customer and employee relationships, and customer and employee loyalty information systems. 

He began his career in sales, where, for 14 years, he sold agricultural chemicals, fertilizer, and building materials to consumers for the Indiana Farm Bureau Co-op, and ball bearings and power transmission products to industrial users for the Berry Bearing Company.  During this time he was a branch manager for Berry Bearing, supervising the sales and office staff, while managing the day-to-day operations of a branch warehouse with annual revenues of $3 million.  
 
After completing his MBA from Indiana University Northwest with an emphasis in marketing, and earning a Ph.D. in Retail Management from Purdue University, he spent the next 15 years as a marketing professor.
 
Dr. Seibert taught graduate and undergraduate courses in Marketing Research, Marketing Strategy, International Marketing, and Personal Selling at Purdue University North Central, Indiana University Northwest, and the University of Central Oklahoma.  He used the Internet extensively in his classes to collaborate with marketing classes at other universities around the world.
 
His academic research is focused on the area of consumer sales promotions, where he has published articles in academic journals and the popular press, and presented papers at conferences on consumers’ perceptions of bonus packs and the economic impact of bonus packs on retailers.
 
In 2003, he joined the Loyalty Research Center as a Senior Project Director.  In his current capacity as a Client Service Manager, his responsibilities include designing and executing loyalty research studies, and consulting with clients to implement change based on research results.

For more information contact:
Loyalty Research Center
931 East 86th Street, Suite 120
Indianapolis, IN  46240
T
el: (317) 465-1990
Fax: (317) 465-1991
Email: LSeibert@loyaltyresearch.com
web: www.loyaltyresearch.com


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