Customer Loyalty
in the News
(Jump
to Employee Loyalty
in the News)
(Oct. 1)
Customer Loyalty: The Real Payoff
(Aug. 19)
Linking Employee Engagement and Customer Loyalty Research Bundle
(Aug. 4)
Customer Loyalty with Hotels Drops for First Time Since 9-11
(July 27)
CRM investments failing to foster customer loyalty
(May 24)
Retailers Offering a "One Size Fits All" Shopping Experience Will Lose
Customer Loyalty
(April 1)
Loyalty Best Practices: Substance, Not Sizzle, Earns Customer Loyalty
(March 10)
Verizon Wireless Leads Industry in Customer Loyalty
(March 1)
Sucker for Customer Appreciation
(Feb. 14)
Majority of Senior Executives Claim They Do Not Deserve Their Customer's
Loyalty and Fail to Understand the Economics of Relationships, According to
Global Survey
(Feb. 14)
Customer loyalty on the line for local phone companies.
(Feb. 14)
SearchCRM.com - Customer Loyalty News
"CUSTOMER
LOYALTY....Satisfaction has its rewards"
You have probably heard all the statistics on customer satisfaction but
has your company done all it can to keep your customers coming back for
more? In this article, written by Liz Schroeppel-Schmidt, the five
rules of providing great customer service to let your customers know you
care are discussed in detail.
"WHAT
ARE YOUR CUSTOMERS EXPECTATIONS?"..."Six Tips To Building Customer
Loyalty."
As your business continues to grow it is extremely important that you
maintain the same level of service you provided when you earned your
customers business. Meeting or exceeding your customers expectations
will cement your relationship with them. This article, written by
Tracey Lowrance, provides six customer expectations that are the backbone
for providing outstanding service and increasing sales.
Employee Loyalty
in the News
(Sep. 15)
How personalization enhances longer term customer loyalty
(Aug. 30)
Is a lack of employee turnover cause for celebration?
(Aug. 22)
Survey: Small firms are best workplaces
(Aug. 5)
Giving Employees What They Want: The Rewards are Huge
