Advocacy – in terms of political support, legislative activity, and consumer-focused efforts – have long been a challenge for REALTOR® Associations, both at the local and state levels. Since advocacy is one of many benefits offered by local associations, we typically find that members are divided in terms of their evaluations. Roughly half truly value …
SOLD: The Case for Advocacy as a Focus for REALTOR Associations Read More »
Transcript: One of the types of research that we’re frequently approached to develop a proposal for is a Member Needs Assessment. What we’ve learned over the years is that Member Needs Assessment means a lot of different things to different individuals and organizations. For some organizations, it’s simply what are the member benefits that our …
Transcript: We’re occasionally asked in Loyalty Research’s Associations Practice, why are you so anti-retired professionals? Why are you so against investing in our more tenured members? This couldn’t be further from the truth. Instead, it’s thinking about it in a different way. Don’t be creating new campaigns, new products, new resources for that particular group …
Loyalty Learnings #17: How to Engage Your Retiring Members Read More »
We’ve seen that association and society members can play various roles when it comes to your advocacy efforts. However, what kinds of roles can your organization play for your members? There are three different roles that members can expect you to play: as an informer, an influencer, and/or an action-taker. Some associations are only expected …
Our society loves numbers. We love to create metrics, track progress, create more metrics, rinse and repeat. However, we see so many customer experience professionals failing to bring their customer insights to life. We’re not suggesting you get rid of your Loyalty, NPS, or CSAT scores, but rather think about the number (pun intended) of …
