Over the past year, we’ve noticed a dramatic shift with our private equity clients—one that stands out in nearly 30 years of helping firms drive successful transactions. Deals are hitting roadblocks, negotiations are dragging, and the process is moving at a snail’s pace. In an industry built on speed and decisiveness, this slowdown is more …
Why Private Equity Deals Are Taking Longer—and What to Do About It Read More »
Background In a highly competitive, resource-constrained industry, the U.S. division of a multinational manufacturing company (the Client) faced a significant challenge. With market share dominated by a few, large established players and limited new opportunities for growth, the Client recognized that traditional sales strategies wouldn’t yield the impact they needed. Playing the game of the …
Introduction: For private equity firms, maximizing value post-transaction is critical. A SaaS company (Client) partnered with Loyalty Research Center (LRC) to identify hidden commercial opportunities and strengthen customer relationships through a comprehensive value creation customer diligence program. The results: a clear roadmap to change initiatives and a projected $3.2M revenue impact. (an 11% gain in …
Unlocking $3.2M in Revenue Impact: Customer Diligence in Action Read More »
Customer loyalty and satisfaction are critical to business success, but measuring these important metrics can be a challenge. Since its introduction in 2003, the Net Promoter Score (NPS) has become a widely used tool to assess the likelihood that a customer would recommend a company to others. Its simplicity—a quick 1-3 question survey—makes it appealing, …
Is NPS Enough? Rethinking How We Measure Customer Relationships Read More »
For private equity (PE) firms, both buy-side and sell-side transactions are full of risk and opportunity. One often-overlooked aspect is getting a handle on both by using an assessment of the strength of the company’s relationship with its customers. Relationships, often deemed a “softer” aspect of the investment, determine how likely a company is to …
Use Customer Diligence To Mitigate Risks in Private Equity Deals Read More »
