Recently, we’ve been focused on chapter consistency and how it can make or break your member experience. However, too much oversight from the national level can tax your time and resources. How do you strike the right balance between maintaining consistency across chapters and giving them the autonomy that they desire?
A recent client found this happy medium and we wanted to explore it in a visual case study. Check out the infographic below to find out how they balanced national standards vs. chapter autonomy:
