Professional Services

Unlocking $3.2M in Revenue Impact: Customer Diligence in Action

Case Studies, Industries, Insights, LRC Blog, Private Equity, Professional Services / By

Introduction: For private equity firms, maximizing value post-transaction is critical. A SaaS company (Client) partnered with Loyalty Research Center (LRC) to identify hidden commercial opportunities and strengthen customer relationships through a comprehensive value creation customer diligence program. The results: a clear roadmap to change initiatives and a projected $3.2M revenue impact. (an 11% gain in …

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Using Modeling For More Predictable Success

Case Studies, Insights, LRC Blog, Professional Services / By

Background: A leading transportation and logistics company was performing very well in the market, but they struggled to understand why customers increased or decreased their business with them.  Although they regularly collected massive amounts of transaction and experience information on their customers, this alone did not provide sufficient insight to guide their efforts to improve …

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