Are you ignoring a problem, right here and now? If you are in a management or leadership position, you probably are. They never stop and you are only human. Not big problems, mind you. Maybe not even mid-size problems. However, you are almost certainly ignoring one or two small problems. But when it comes to …
Employee engagement is critical in building a successful company. Many organizations are spending time and money on improving engagement, and this spend is only expected to increase in the next few years. This is because, as Simon Sinek says, “Customers will never love a company until the employees love it first.” Why? Highly engaged employees commit to …
Chris Zook’s book, The Founder’s Mentality, makes the point that a successful and growing enterprise has a great relationship with customers AND has a highly engaged employee base. From his perspective – and that of many others – it takes both to be successful. How does that play out in practice? Do they always move …
What is the Linkage Between Employee Engagement and Customer Loyalty? Read More »
At LRC, we often talk about the benefits of improving relationships with customers. However, an underlying aspect affecting that is employee engagement. Around $720 million dollars are spent each year on employee engagement, with painfully poor results to show for it. A quick Google search will show that a lot of people are talking about …
Infographic: The 3 Pillars of Employee Engagement Read More »
This final installment of a three-part series on employee engagement. Click here to read part one: Motivated and here to read part two: Able. In part one and part two, we looked at the first two pillars of employee engagement, being Motivated and Able. These two pillars are critical to focus on because they establish …
Are Your Employees M.A.D.? Part 3 of a 3 Part Series on Employee Engagement Read More »
